“The Seller” is City New & Used Office Furniture Limited. “The Buyer” is any company or organisation to which City New & Used Office Furniture Limited is contracted to supply goods and/or services. “Goods” are any items that are the subject of any contract between City New & Used Office Furniture Limited and the customer, regardless of ownership. “The contract” is any written or verbal agreement between the customer and City New & Used Office Furniture Limited for the latter to provide goods and/or services.
By ordering from the Seller you or your company agree to the terms and conditions. The Seller’s catalogue and website is an offer to treat only as a guide. Any contract shall consist of the Buyer’s order and the Seller’s acceptance thereof. Any order accepted by the Seller shall be subject to the Seller’s conditions of sale and no other conditions shall apply unless expressly agreed in writing by the Seller. Used goods are sold in average, good or excellent condition as described on our website. Condition of the goods is reflected in the price.
The prices invoiced will be those currently charged by the Seller at the date of dispatch. Although every effort is made to ensure the prices stated in the catalogue/website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable.
Free standard delivery on orders over £250 within 20 miles of our showrooms. Within 5 miles of our showrooms orders under £250 will incur a £10 charge. There is a £10 charge for desk installation. There is a £15 charge for flat pack storage & furniture assembly / installation. Prices are per item and exclude VAT. All delivery costs will be calculated at time of placing an order. Standard delivery available across the UK. All deliveries are curb side drop off only, unless otherwise agreed. Some exclusions may apply. Collection from our showrooms is welcome.
In accordance with normal transport practices all goods will be delivered to the goods inwards department or reception on the ground floor and off-loading facilities must be provided by the customer. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.
4. DELIVERY TIME
Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all dispatches will be made direct from either the point of manufacture or distribution. The Seller shall not be liable for any losses incurred by the Buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the Seller may find necessary as the result of instructions or lack of instructions from the Buyer, or as a result of industrial dispute or of any cause whatsoever beyond the Seller’s reasonable control. The Seller reserves the right to make partial deliveries.
5. PAYMENT TERMS
Preferred method of payment is by credit/debit card, BACS or cheque. Cheques must have cleared before delivery.
Payment must be made within 48hours of the order being placed to secure your stock.
If payment hasn’t been received in this time then your stock will be released and re-sold.
Deposits can be made on your order of a minimum deposit of 50% of the total order value.
Deposits will be held for 6 weeks; after this time unless otherwise agreed, the stock will be released and re-sold.
Deposits are non-refundable once received and only a credit note will be issued in the event of cancellation.
A credit account can be opened providing:
a) The Buyer’s first 3 invoices have been paid up front
b) The Buyer has been trading for one year
c) The Buyer is registered for VAT and can provide the necessary trade references.
All Government bodies including Councils, Schools, Universities, NHS etc. qualify for instant credit facilities. Once an account has been opened terms are net cash within 30 days of date on invoice. We accept VISA, Mastercard, Delta, Switch, Solo, JCB and VISA Electron.
All payments made by a corporate card will incur a Transactional Charge of 2% on the gross value of the invoice.
6. RETENTION OF OWNERSHIP
Property of the goods remains with the Seller until full payment has been received by the Seller. Until full payment is received, the Seller may at any time recover the goods and may enter the Buyer’s premises for this purpose. Nevertheless the risk in the goods passes to the Buyer on delivery and the Buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.
Except as herein expressly provided and as provided by law, the Seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the Seller will assign to the Buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the Seller is concerned, the Seller shall have the option to repair, replace (or at its sole discretion refund to the Buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the Buyer’s works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the Seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the Seller is subject to terms of payment being met.
8. TECHNICAL DESCRIPTION AND DATE
Such descriptions whilst given as a guide, in good faith, are subject to alteration by the Seller without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.
9. CONSEQUENTIAL LOSS
Except in respect of death or personal injury caused by the Seller’s negligence, or as herein provided, the Seller shall not be liable to the Buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale.
Notification of non-delivery must be made in writing within 7 days of invoice date and for shortages or damage within 3 days of receipt of goods. Failing this no claims will therefore be entertained.
11. RETURNED GOODS
Goods will be accepted back for credit only with the express permission of the Seller. Please contact us for instructions on point of delivery. Goods must be returned in their original packaging, unused, unassembled and in a resale able condition. Credit shall not be given for goods received damaged. The Buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the Buyer until actual receipt of the goods to the Seller. Proof of return delivery will remain with the Buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted. Any agreed refund owed to the Buyer shall be reimbursed within 14 days. Used goods are sold as seen. In the event of goods being returned a credit note will be raised.
12. CANCELLATION AND VARIATION
The Seller reserves the right to refuse to accept such cancellation or variation or to accept same subject to such conditions as the Seller may determine. Acceptance by the Seller shall be subject to payment by the Customer of such cancellation or variation charges as the Seller shall deem reasonable. Such charges shall take into account expense incurred and commitments made by the Seller and all other losses due to such cancellation or variation.
13. SPECIAL OFFERS
Offer does not include carriage. No cash alternative is available. Offer cannot be used in conjunction with any other promotion by the Seller. Promotion may be varied or withdrawn at any time in whole or in part without prior notice and is subject to availability. Participation in this promotion constitutes acceptance of these terms and conditions.
14. SIGN UP AND GET 10% OFF PROMOTION
Offer applicable to new subscribers only on orders over £150 (excluding VAT). Discount code is valid for 30 days and can only be redeemed on your first order. Offer excludes Aeron chairs and new furniture. T&Cs for Special Offers also apply.